Coby 32-inch Flat Screen TV Recall

Frequently Asked Questions

Following is a list of frequently asked questions about this recall. To view the answer to a question, please click on the question from the list below.

1. Why did I receive a postcard notice in the mail or email from h.h. gregg regarding this recall?

You were sent a postcard notice or email about this recall from h.h. gregg because according to h.h. gregg's records, you may have purchased the Coby 32 inch flat screen television that is being recalled.

The U.S. Consumer Product Safety Commission (CPSC) has received reports of six incidents involving the televisions overheating, smoking, and catching fire. Please check immediately to see if you have this television. CLICK HERE to see images of the products included in this recall and where to locate the model and serial numbers.

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2. What is this recall about?

The Coby 32" LCD Flat Screen Television (see QUESTION 3 for specific model and serial number information) being recalled may include an electronic component that can fail, catch fire and ignite nearby items, posing fire and burn hazards. The CPSC has received reports of six incidents involving the televisions overheating, smoking, or catching fire. No injuries have been reported.

Coby USA, the distributor of this product, is no longer in business. As a result, h.h. gregg and several other retailers have agreed to a voluntary recall of certain Coby 32" flat screen televisions and are offering refunds, store credit, gift cards or replacement televisions as remedy.  The remedy and terms vary among participating retailers.

If you purchased a television involved in this recall from h.h. gregg you may return it to h.h. gregg and receive a $180 h.h. gregg gift card.  The purchase must be verified by a receipt or h.h. gregg's database of purchases with proof of identity. 

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3. What products are included in the recall?

The recall involves black Coby 32 inch flat screen televisions with model number TFTV3229 and serial numbers beginning with LG that have M07 or M10 in the 9th, 10th, and 11th position of the serial number. The model and serial numbers are printed on the back of the televisions and Coby is printed on the front. CLICK HERE to see images of the products included in this recall and where to locate the model and serial numbers.

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4. What remedy is being provided by the recall?

If you purchased the television included in this recall, please unplug and stop using it immediately. If you purchased the television involved in this recall from h.h. gregg, you may return the television to h.h. gregg in exchange for a $180 h.h. gregg gift card. The purchase must be verified by a receipt or h.h. gregg's database of purchases. Proof of your identity may also be required.   

The remedy and terms vary among participating retailers. If you have a television included in this recall which was purchased from another retailer, then information as to the remedy available can be obtained from that retailer or from the Consumer Product Safety Commission at www.SaferProducts.gov.

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5. What are the terms of the remedy?

If you purchased the television involved in this recall from h.h. gregg, you may return the television to any h.h. gregg retail store in exchange for a $180 h.h. gregg gift card.  The purchase must be verified by a receipt or h.h. gregg's database of purchases.  Proof of your identity may also be required.  The h.h. gregg gift card may be used to purchase merchandise and services in an h.h. gregg retail store only.  It may not be redeemed for cash or applied as payment to any credit card account.  The gift card is not replaceable if lost or stolen.

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6. Can I return my television at any h.h. gregg location?

If you purchased the television involved in this recall from h.h. gregg, you may return the television to any h.h. gregg retail store.  You will then receive a $180 h.h. gregg gift card. The purchase must be verified by a receipt or h.h. gregg's database of purchases. Proof of your identity may also be required. View h.h. gregg electronics store locations.

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7. What other retailers are participating in this recall?

In addition to h.h. gregg, ABC Appliance, Fry's Electronics, Nebraska Furniture Mart, P.C. Richard & Sons, Sears/Kmart, Toys R Us and Best Buy have agreed to voluntarily participate in this recall in cooperation with the U.S. Consumer Product Safety Commission.  Other retailers sold this television, but they have not agreed to be part of this recall.  Consumers who purchased a recalled television from a retailer not participating in this voluntary recall should contact the retailer or Consumer Product Safety Commission at SaferProducts.gov for information regarding their remedy.

Only televisions purchased from h.h. gregg can be returned to h.h. gregg in exchange for the gift card.  The purchase must be verified by a receipt or h.h. gregg's database of purchases with proof of identity.

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8. When and where was the television sold?

The recalled television was sold from August 2011 through November 2013 for between $170 and $260 at ABC Appliance, Fry's Electronics, h.h. gregg, Nebraska Furniture Mart, P.C. Richard & Sons, Sears/Kmart, Toys R Us, and other stores nationwide, and online at BestBuy.com.

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9. What happened to the television manufacturer?

Coby Electronics Co. Ltd, of Hong Kong is the manufacturer of the 32" Coby Flat Screen Television being recalled. The product was imported and distributed by Coby USA who is out of business.

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10. How do I report an incident about my television?

The U.S. Consumer Product Safety Commission is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please visit www.SaferProducts.gov to share your experience with the product.

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11. What is the U.S. Consumer Product Safety Commission?

The U.S. Consumer Product Safety Commission ("CPSC") is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing to CPSC's free e-mail newsletters.

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12. What if I don't do anything?

This is a voluntary recall intended to protect consumers from the risk of injury or harm associated with the continued use of the impacted black Coby 32" flat screen televisions (see QUESTION 3 for specific model and serial number information).

Consumers are advised to immediately turn off and unplug this product, and are reminded that it is illegal to resell or attempt to resell a recalled consumer product.

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